Support Specialist 3 – Magnetic Resonance

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical support to customers and Customer Service Engineers working with Siemens MR equipment.

• Issue notifications to Customer Service Engineers and formulate effective action plans.

• Utilize remote diagnostics to identify and resolve technical challenges.

• Adhere to the escalation process and engage with HSC/QIB to facilitate solutions.

• Travel may be required to assist in on-site repairs of customer equipment, potentially on an international basis, including locations in Canada and Latin America.

• Provide insightful feedback to the factory concerning system performance.

• Offer product support either remotely or at customer locations.

• Share specialized knowledge, training, and technical assistance to support staff and mentor less experienced employees.

• Exhibit advanced knowledge in a technical specialty.

• Oversee ongoing field actions and manage the escalation process to ensure customer satisfaction and achieve business objectives.

⛳️ Requirements

• An associate's degree or two years of vocational technical training is required.

• More than eight years of experience with MR systems.

• Proficient in troubleshooting and resolving issues remotely using Siemens Remote Services.

• Strong communication skills are essential.

• Work schedule is from Friday to Monday, 0930 - 2030, totaling 10 hours per day.

• Candidates must be capable of working with controlled technology in compliance with US export control regulations.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time