Support Service Advisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist in retention and completion initiatives by providing guidance and support to students facing academic, attendance, or personal challenges.

• Offer backup assistance across Student Services through comprehensive technical expertise in each area.

• Identify job opportunities within the local area.

• Manage job board listings.

• Craft resumes for students and graduates.

• Reach out to graduates to aid in their job search endeavors.

• Conduct follow-ups with unemployed students and graduates via phone calls, text messages, and/or social media platforms.

• Collaborate with the Employer Development Team to promote students to employers who do not have job postings available.

• Ensure robust employment rates for active students and alumni.

• Precisely collect and document student and graduate employment records in compliance with ACCSC standards and relevant state regulations.

• Follow up with graduates and employers to guarantee timely submission and accurate documentation of employment verification information.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is required.

• Some college coursework is preferred.

• A minimum of 1-2 years of customer service experience is required.

• A minimum of 1-2 years of experience in a high-volume phone or sales environment is required.

• Industry knowledge is preferred.

• Demonstrated history of meeting or exceeding established metrics in metrics-driven settings.

• Strong customer service abilities.

• Excellent interpersonal communication skills, both verbal and written.

• Capability to thrive in a fast-paced environment where deadlines and multitasking are crucial.

• Strong presentation and sales capabilities.

• Effective planning and organizational skills.

• Sound judgment, problem-solving, and decision-making abilities.

• Proficient in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

• Ability to lift, carry, push, or pull up to 5 pounds for 5% or less of the workday.

• Ability to stoop, kneel, crouch, or crawl for 5% or less of the workday.

• Capacity to talk, see, hear, concentrate, think, learn, and reason throughout the entire workday.

• Ability to sit and walk or move around for extended periods during the workday.

• Capability to use a keyboard and perform manual tasks for prolonged periods throughout the workday.

• Willingness to communicate, think, learn, and reason.

• Willingness to utilize computers and computer systems, including hardware and software, to process transactions, store documents, enter data, or perform assigned tasks.

• Willingness to safely navigate and/or maneuver when present at Company locations.

• Willingness to demonstrate and apply active listening, inductive reasoning, information ordering, and category flexibility.

🏝️ Benefits

• Reasonable accommodations for employees and applicants with disabilities as mandated by the Americans with Disabilities Act (ADA).