Support Representative, Morning/Daytime

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer and patient support for both inbound and outbound communications with Zeel users and providers.

• Interact with customers, patients, and providers through text, live chat, email, and phone.

• Address escalations from frustrated customers and providers.

• Manage and schedule bookings with requested providers within the Zeel network.

• Refer critical issues to the appropriate team for resolution.

• Enhance documentation to empower Zeel users to assist themselves.

• Collaborate with other departments and team members on projects as required.

⛳️ Requirements

• 3-4 years of experience in a customer service position.

• Outstanding verbal and written communication skills in English.

• Familiarity with ticketing systems, such as Zendesk or Kustomer.

• A strong sense of empathy towards customers and the ability to quickly assess situations and potential issues.

• Capability to utilize empathy to de-escalate challenging situations.

• A strong commitment to customer satisfaction; CSAT and NPS metrics are utilized.

• A proactive attitude suited for a dynamic startup environment.

• Must reside within the United States.

• Availability to work during weekends and holidays.

• Potential shifts may include 8am-5pm, 10am-7pm, and 11am-8pm EST.

🏝️ Benefits

• Flexible vacation schedule.

• Medical, dental, and vision coverage.

• 401K plan with company matching.

• Fully remote work-from-home opportunities.

• Complimentary or discounted massages.