Support Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address a high volume of tickets related to account access, billing, and inquiries for Free, Standard, Pro, and Max users.

• Utilize existing macros, playbooks, and AI-driven suggestions to efficiently and accurately resolve tickets.

• Identify tickets that require product expertise or creative-tool troubleshooting, and escalate them to Tier 2 Support or Enterprise.

• Highlight recurring inquiries that lack an existing macro solution.

⛳️ Requirements

• Excellent written communication skills, particularly in process-oriented and checklist-based tasks.

• Ability to handle repetitive, high-volume tasks while maintaining accuracy.

• Previous experience with tools such as Zendesk, Notion, or Slack is advantageous, but not essential.

• 0–2 years of experience in any customer-facing or process-oriented role (preferably in SaaS, though not mandatory).

• A keen interest in exploring the product or help documentation prior to application.

• No background in creative fields or AI is necessary.

• Candidates must reside in London or the APAC region.

• Capability to manage a high volume of ticket requests; applicants should have experience handling over 80 tickets per day.

🏝️ Benefits

• Opportunity to work in a dynamic and fast-paced environment.

• Gain valuable experience in customer support and product knowledge.

• Collaborate with a diverse and talented team.