Support Operations Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Plan, oversee, and manage project delivery while collaborating with both internal and external stakeholders and engaging directly with clients.

• Create reports and analyze data to enhance operational costs and efficiency.

• Collaborate with various partners across the organization and globally.

• Streamline support process workflows to guarantee successful and timely execution.

• Oversee support operations processes and projects, including customer installations, ad-hoc requests, and spare parts inventory management.

• Report directly to the Support Operations Manager.

⛳️ Requirements

• B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related disciplines.

• A minimum of 2 years of relevant experience in customer success or operations roles.

• Previous experience within a global organization is considered a plus.

• Exceptional communication skills, both verbal and written, with proficiency in English.

• Strong focus on customer satisfaction.

• Excellent analytical capabilities.

• Methodical and process-driven approach.

• Outstanding interpersonal skills and a collaborative mindset.

• Demonstrated project management expertise and ability to multitask effectively.

• Technical inclination: fundamental understanding of hardware components and structures.

• Experience in customer success or account management is a plus.

• Proficiency with Information Systems such as JIRA and BI tools (DOMO).

• Fluency in a foreign language is an advantage.

• Must be capable of working remotely from Waltham, Massachusetts / the United States.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work environment.

• Collaborative team culture.