Support, Operations, and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform authority for clients and accountants utilizing Pennylane.

• Act as the intermediary between business leaders, internal accountants, and accounting firms.

• Comprehend the challenges users face in their daily operations.

• Investigate inquiries and provide solutions or responses.

• Elevate issues to the technical teams when required.

• Assist corporate and accounting-firm accountants in importing their data into Pennylane to streamline migration.

• Receive and assess accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly complex customer inquiries.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with team members.

• Communicate customer feedback to the Product teams.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years’ experience in an accounting firm, preferably with at least three tax-year-end periods.

• Enthusiasm for innovative work tools and emerging technologies.

• Self-driven, with the capability to independently resolve problems and devise solutions.

• Familiarity with Pennylane is advantageous.

• Professional proficiency in English.

• Strong written communication skills and the ability to clearly explain concepts.

• Capacity to understand and address customer needs while delivering exceptional service.

• Ability to work autonomously and collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Eagerness to learn and stay informed about product advancements.

• Eligibility to work in France; Pennylane does not sponsor visa applications.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, plus five weeks of paid vacation.

• Opportunities to enhance your English through Busuu.

• A monthly budget to facilitate remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for your work needs.

• Participation in company events such as Tech Days and the annual off-site.

• A highly flexible remote work culture.