Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and accountants.

• Act as a bridge between business leaders, internal accountants, and accounting firms.

• Grasp the challenges faced by users.

• Examine requests and deliver responses or solutions.

• Escalate issues to technical teams when necessary.

• Assist internal accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Receive and assess accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer requests.

• Develop and revise customer support materials.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to the product teams.

• Identify improvement opportunities and spearhead enhancement projects.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, preferably encompassing three busy tax seasons.

• Direct experience collaborating with a business leader is advantageous.

• Enthusiasm for innovative tools and cutting-edge technologies.

• Ability to work independently and possess strong problem-solving skills.

• Familiarity with Pennylane is a plus.

• Professional working proficiency in English.

• Excellent writing skills and the capacity to convey concepts clearly.

• Capability to understand and address customer needs while fostering strong relationships.

• Ability to work autonomously as well as part of a team.

• Adaptability to rapid changes within the platform.

• Willingness to learn and keep abreast of product advancements.

• Must have the right to work in France; visa sponsorship is currently unavailable.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days in addition to 5 weeks of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space use.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Participation in company events, including quarterly Tech Days and an annual off-site.