Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, classify, and assess user inquiries

• Comprehend users’ challenges and their business context

• Offer clear, detailed, and customized responses

• Monitor tickets until complete resolution

• Refer complex issues to the technical or product teams

• Maintain a high standard of service quality

• Assist in-house and public-practice accountants in importing their data into Pennylane

• Understand the challenges related to transitioning from another accounting software solution

• Identify problems and facilitate their resolution

• Contribute to enhancements in processes and documentation

• Develop and refresh user-facing help materials

• Recognize recurring inquiries and empower customers towards greater self-sufficiency

• Share accounting expertise with the team

• Communicate pain points and customer needs to the product teams

• Propose enhancements to internal processes and tools

• Gradually become a product and industry expert, pinpoint areas for improvement, and spearhead projects

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent

• Minimum of 3 years of experience in a public accounting firm

• Ideally, experience spanning at least three tax seasons

• Direct experience working with business owners is an advantage

• Strong grasp of accounting principles and the everyday realities of accounting firms

• Interest in digital tools and emerging technologies

• Self-driven, curious, and proficient in problem-solving

• Exceptional written communication skills with the ability to elucidate concepts clearly

• Strong service orientation and comfort in customer interactions

• Capacity to collaborate effectively within a team and adapt swiftly

• Willingness to learn and stay updated with product advancements

• Professional proficiency in English (reading, listening, and writing)

• Familiarity with Pennylane is a plus

• Must possess the right to work in France; Pennylane does not currently sponsor visa applications

🏝️ Benefits

• Alan Blue and Alan Mind health and wellness coverage

• Meal vouchers via Swile

• 6 to 12 additional RTT days on top of 25 days of paid annual leave

• Monthly budget for working from home or from a coworking space

• Offices located just a few minutes from Saint-Lazare in Paris

• BSPCE equity options

• Access to 8,000 gyms and over 300 wellness activities through Gymlib

• A Mac

• Access to Busuu to enhance your English skills

• Tech Days every three months and an annual company retreat

• Regular sports activities and events with colleagues

• An inclusive, supportive work environment that promotes personal and professional development