Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane as their accounting and financial management software.

• Act as the intermediary between client business owners, their internal accountants, and accounting firms.

• Engage with users on a daily basis to understand the challenges they face.

• Investigate inquiries and provide appropriate answers or solutions.

• Escalate issues to technical teams when required.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Continuously enhance your knowledge of the product, the company, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly complex customer requests.

• Develop and update customer support materials.

• Share accounting expertise and practical experience with team members.

• Communicate well-founded customer feedback to product teams.

• Identify improvement opportunities and lead relevant projects.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years’ experience in an accounting firm, ideally spanning at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently resolve issues and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills and the ability to articulate concepts clearly.

• Capacity to comprehend and address customer needs, deliver exceptional service, and maintain robust relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform is essential.

• A strong desire to learn and stay informed about product developments.

• Must possess the legal right to work in France; Pennylane does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional 6 to 12 RTT days, in addition to 5 weeks of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to facilitate working from home or in a coworking space.

• BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work environment that promotes personal and professional development.