Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and accountants.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Grasp the challenges users face in their daily operations.

• Investigate inquiries and deliver answers or solutions.

• Elevate issues to technical teams when needed.

• Assist accountants in integrating their data into Pennylane to streamline migration.

• Continually expand knowledge about the product, the company, and its departments.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly intricate customer requests.

• Create and revise customer support documentation.

• Share accounting expertise with team members.

• Convey customer feedback to the Product teams.

• Recognize areas for enhancement and spearhead projects.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• At least 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience collaborating with a business owner is advantageous.

• Strong enthusiasm for innovative tools and new technologies.

• Self-driven, capable of solving problems independently.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication and teaching abilities.

• Capacity to comprehend and address customer needs while delivering exceptional service.

• Ability to work autonomously as well as part of a team.

• Adaptability in response to the rapid evolution of the tool.

• Willingness to learn and stay informed about product advancements.

• Must possess the right to work in France; visa sponsorship is currently unavailable.

🏝️ Benefits

• One of the best health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days beyond five weeks of paid leave.

• The chance to enhance your English skills through Busuu.

• A monthly budget to facilitate remote work or access to a coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual company seminar.

• Opportunities for transitioning to other teams.