Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as a subject-matter expert in product and accounting for customers and their accountants.

• Serve as the communication bridge between business owners, internal accountants, and accounting firms.

• Investigate and understand issues faced by users.

• Provide solutions or answers and escalate issues to technical teams when required.

• Assist in-house accountants and accounting firms with importing their data into Pennylane to ease the migration process.

• Continuously enhance knowledge regarding the product, company, and its departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor requests until the successful resolution of tickets.

• Manage increasingly complex customer inquiries.

• Create and update resources that assist customers.

• Share accounting knowledge and practical experience with team members.

• Relay constructive customer feedback to product teams.

• Identify improvement opportunities and spearhead projects that boost team efficiency.

⛳️ Requirements

• An accounting qualification such as BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or a Bachelor's degree in Administrative and Accounting Management.

• A minimum of 3 years of experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A strong interest in innovative work tools and emerging technologies.

• Self-driven with the ability to solve problems autonomously and find effective solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills with the capability to clearly explain concepts to users.

• Ability to comprehend and respond to customer needs while providing exceptional service.

• Capacity to work both independently and collaboratively within a team.

• Willingness to adapt to rapid changes in the product.

• A desire to learn and stay current with product updates.

• Must possess the right to work in France; the employer does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days in addition to 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• A monthly budget to support remote working or coworking space expenses.

• BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Company events, Tech Days every three months for remote employees, and an annual off-site gathering.