Support Engineer, TeamCity

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Serve as an essential connection between global engineering teams and internal product developers.

• Take responsibility for incoming technical issues, identify root causes, and offer effective resolutions or appropriate escalations.

• Work during American timezone hours to ensure prompt support.

• Assess whether issues arise from the product, infrastructure, or third-party integrations.

• Provide workarounds, file bug reports, or escalate issues to the development team.

• Gather insights and publish solutions in accordance with KCS (Knowledge-Centered Service) principles.

• Relay user feedback to internal product teams to influence future tool enhancements.

• Efficiently resolve complex support cases while maintaining clear communication with developers.

• Contribute to the knowledge base to enhance the resilience of TeamCity.

⛳️ Requirements

• Fluency in English, accompanied by strong written communication skills.

• Ability to work in sync with American time zones.

• Hands-on experience in troubleshooting web servers and applications, including Tomcat and Java-based environments.

• Working knowledge of relational databases, such as PostgreSQL, MySQL, or MSSQL.

• Practical experience with version control tools and hosting platforms, such as Git or Perforce, GitHub, GitLab, or Bitbucket.

• Familiarity with build automation tools, including Gradle, Maven, or .NET build systems.

• Understanding of containerized environments or cloud infrastructure, such as Docker, Kubernetes, AWS, or Azure.

• Systematic, structured, and adaptable approach to troubleshooting complex software and infrastructure challenges.

• Clear and direct technical communication skills.

• Ability to work autonomously across distributed teams and varied time zones.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Engaging company culture focused on innovation and collaboration.