Support Engineer, FHIR, Angular, Node.js

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver application support to address issues reported by customers through ticketing systems.

• Perform root cause analysis for system failures stemming from software defects, environmental factors, and data-related issues.

• Conduct application health monitoring by reviewing logs and metrics to assess anticipated platform performance.

• Apply application patches and fixes during scheduled maintenance, collaborating with global delivery teams.

• Carry out diagnostic tests that simulate a variety of real-world use cases and conditions.

• Develop technical documentation and regular Q&A resources that address solution-specific error resolutions.

• Manage second-level escalations that necessitate code modifications, hotfixes, and updates to the environment.

⛳️ Requirements

• Over 5 years of experience in the support and maintenance of high-traffic Angular and Node.js solutions.

• Proven experience in providing application support within the SMART on FHIR healthcare platform.

• Practical experience with FHIR resources, terminologies, and querying resources.

• Familiarity with Azure infrastructure.

• Hands-on experience with DevOps practices.

• Knowledge of integrating FHIR with third-party clinical system APIs such as Epic and Cerner.

• Strong proficiency in JavaScript, HTML, API development, and debugging techniques.

• Exceptional analytical and customer support skills to resolve technical issues promptly.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.