Support Engineer – Digital Computational Pathology

This is a fully remote position, open to applicants in Spain.

📋 Description

• Implement IT solutions for Digital Pathology in new customer projects.

• Integrate ultra-high-resolution scanners, comprehensive viewing and diagnostic software, third-party AI analysis, and complete IT infrastructure.

• Upgrade software versions for existing customers.

• Engage in incident and problem management activities.

• Diagnose and resolve customer issues through effective problem analysis.

• Provide support to both existing and new customers in Spain, Southern Europe, and across Europe as part of a broader European team.

• Travel to customer locations and move between various centers of a key client.

• Develop hands-on expertise in scanners, IT infrastructure, software, and AI integrations.

⛳️ Requirements

• High School Diploma, Vocational Education, or Bachelor's Degree in Engineering, a Medical, Science-related field, or equivalent.

• At least 2 years of IT experience with Vocational Education or no prior experience if holding a bachelor’s degree.

• Familiarity and experience with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMware, and networking.

• Strong skills in handling delicate hardware components.

• Exceptional troubleshooting and problem-analysis abilities.

• Fluent in Spanish.

• Proficient in written and spoken English at a conversational level.

• Willingness to travel up to 10% of the time to assist customers in Spain and other European nations.

• Strong team-oriented mindset.

• Experience in the healthcare industry, Digital Pathology, or laboratory workflows is advantageous.

• Additional language proficiency in Italian or French is a plus.

🏝️ Benefits

• Short-term incentives tied to KPIs and company performance.

• Flexible/hybrid working arrangements.

• Paid time off.

• Health and wellness benefits.

• Initiatives promoting diversity and inclusion.

• Opportunities for learning and development.