Support Engineer – Digital Computational Pathology

This is a fully remote position, open to applicants in Spain.

📋 Description

• Implement IT solutions for Digital Pathology in new customer projects.

• Integrate ultra-high-resolution scanners with viewing and diagnosis software, third-party AI analysis, and comprehensive IT infrastructure.

• Upgrade software versions for existing customers.

• Engage in incident management, problem resolution, and troubleshooting efforts.

• Provide support to both existing and new clients across Spain, Southern Europe, and the rest of Europe.

• Work remotely as a member of a larger European team.

• Visit client sites and travel between various locations of a key customer.

• Develop hands-on expertise in scanners, IT infrastructure, software, and AI integrations.

⛳️ Requirements

• High School Diploma, Vocational Education, or a Bachelor's Degree in Engineering, Medical, Science-related field, or an equivalent qualification.

• At least 2 years of IT experience with Vocational Education, or no prior experience if holding a Bachelor’s degree.

• Familiarity and experience with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMware, and networking.

• Proficient in handling delicate hardware components.

• Strong troubleshooting and problem-analysis abilities.

• Fluent in Spanish and possess good written and spoken English (conversational level).

• Willingness to travel up to 10% of the time to assist customers in Spain and other European nations.

• A strong team-oriented mindset.

• Experience in the healthcare industry, Digital Pathology, or laboratory workflows is advantageous.

• Proficiency in additional languages (Italian or French) will be considered a benefit.

🏝️ Benefits

• Short-term incentives linked to KPIs and company performance.

• Flexible/hybrid work arrangements.

• Paid time off.

• Health and wellness benefits.

• Initiatives promoting diversity and inclusion.

• Opportunities for learning and development.