Support Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assist users with IT-related inquiries through email, ticketing systems, and chat.

• Replicate customer issues in a controlled environment.

• Engage in remote troubleshooting sessions and demonstrations with clients.

• Create user-friendly documentation and guides tailored for customers.

• Conduct technical presentations and online demonstrations to showcase solutions to potential clients.

• Work schedule: Monday to Friday, from 10:00 AM to 7:00 PM.

⛳️ Requirements

• Minimum of 1 year of experience in technical support.

• Proficiency in English at an Upper-Intermediate level or higher.

• Strong communication skills.

• Familiarity with SQL queries and cloud computing platforms (such as AWS and Azure) is advantageous.

• Experience with Linux and Mac OS, including basic troubleshooting and log collection, is a plus.

• Background in creating and enhancing technical documentation is beneficial.

🏝️ Benefits

• Opportunity to work remotely.

• Competitive salary based on your experience.

• Prospects for career growth and professional development.

• Customized learning opportunities (mentoring, internal courses, knowledge sharing).

• Regular development alongside an experienced team with a defined development plan.