Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming requests and issues through a multi-channel platform (phone, email, and chat).

• Take responsibility for requests and provide support until resolution or escalation is achieved.

• Record requests and issues along with related support activities.

• Recognize priority escalation situations and handle them appropriately.

• Highlight procedures that need updates or are absent.

• Collaborate with various departments as necessary to resolve requests and issues.

• Identify and report cases that could be resolved through self-service or automation.

⛳️ Requirements

• Willingness to work some weekends, holidays, and additional hours as required.

• Excellent customer service abilities.

• Previous experience in managing customer requests and issues (service-related).

• Strong technological skills with both software and hardware.

• Experience in technical support is preferred but not essential.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and benefits package.

• Dynamic and supportive work environment.