Support Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver technical assistance to external customers utilizing POS systems.

• Diagnose and resolve software, configuration, and functional issues related to POS systems.

• Support customers in setting up, configuring, and using their POS systems.

• Address customer inquiries for new functions, features, and enhancements to the system.

• Collaborate with the development team to relay requirements, investigate technical challenges, and monitor the progress of bug fixes or feature requests.

• Assist customers through troubleshooting via WhatsApp, phone calls, and remote support tools.

• Follow up on reported issues to ensure prompt resolution.

• Work schedule includes Monday off, Tuesday to Friday from 5:00 PM to 11:00 PM, and Saturday and Sunday from 9:00 AM to 11:00 PM.

⛳️ Requirements

• Prior experience in IT Support, Technical Support, or POS System Support is essential.

• Experience in assisting external customers or clients, rather than solely providing internal IT support.

• Strong troubleshooting skills and a solid understanding of POS software functionality.

• Experience with system configuration, feature requests, or coordinating with developers is a plus.

• Excellent communication and problem-solving abilities.

• Capable of working independently in a remote setting.

• Availability to work the specified evening and weekend hours.

🏝️ Benefits

• Work from Home (Remote)