Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from residents, property owners, and trustees, managing each interaction from beginning to end.

• Accurately log maintenance requests and direct them to the relevant coordinator or vendor.

• Maintain updated records for properties, units, and contacts within company systems.

• Oversee a shared inbox by replying to messages, following up, and resolving outstanding items.

• Organize vendor schedules and verify completion of tasks.

• Follow up on pending items to ensure all issues are addressed.

• Immediately escalate emergencies in accordance with established protocols.

• Notify the manager of recurring issues.

• Collaborate closely with the front-office team in Boston while covering US business hours.

⛳️ Requirements

• Must be currently residing in the Philippines — this is a strict requirement.

• Exceptional spoken English skills.

• Availability during US Eastern business hours, approximately 9:00 PM–6:00 AM Philippine Time.

• Minimum of 2 years of experience in customer support, BPO, virtual assistance, property management, or a related field.

• Ability to quickly learn new software.

• A dependable home setup with a stable internet connection; applicants should disclose their internet speed.

• A quiet environment for taking calls.

• Preparedness for power and internet outages.

• Proficient written English for email communications and internal documentation.

• Experience in US property management, real estate, or HOA/condo associations is a plus.

• Familiarity with tools like Buildium, Property Meld, Slack, or similar platforms is advantageous.

• Previous experience working on a US-hours schedule is a plus.

🏝️ Benefits

• Long-term, full-time remote position with a reputable company, rather than project-based work.

• Be part of a genuine team with a manager, coworkers, and comprehensive onboarding.

• Opportunities for advancement into specialist and management positions.

• Support from an established remote team and company infrastructure.

• Night-shift schedule that aligns with US Eastern business hours.