Support Broker

This is a fully remote position, open to applicants in California.

📋 Description

• Offer brokerage support to seniors and individuals with disabilities under contract with the California Department of Human Services.

• Conduct orientation and training on program regulations.

• Enroll participants along with their direct care workers.

• Assist participants in creating cash management and spending plans for their monthly budgets.

• Monitor the health and safety of participants.

• Maintain progress notes in compliance with NASW standards.

• Manage a caseload of up to 125 program participants.

• Ensure required contact with assigned participants, including monthly phone calls.

• Address participant inquiries and maintain email correspondence as necessary.

• Resolve issues faced by participants.

• Provide practical skills training in finding community resources; recruiting, selecting, hiring, training, and overseeing employees; purchasing goods and services; and managing monthly budgets.

• Assist participants with enrollment in the California Self-Determination Program and necessary paperwork.

• Help identify community resources, services, and supports to achieve participants' life objectives.

• Aid participants in developing spending plans and scheduling employees within their monthly budgets.

• Assist direct care workers with required employment documentation.

• Report and address participant complaints and grievances.

• Act as a mandated reporter for any allegations of abuse, neglect, or exploitation.

⛳️ Requirements

• A BA or BS degree in a related field is required, or at least 4 years of relevant experience as an alternative.

• A minimum of two (2) years of experience working with individuals with disabilities and/or senior citizens is required.

• Knowledge of Medicaid services is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Must reside in California.

• Ability to manage one's own schedule and work independently with minimal supervision.

• Strong skills in Microsoft Office applications.

• Commitment to providing exceptional client service.

• Creative problem-solving skills and a consultancy mindset.

• Dedication to achieving objectives and overcoming challenges presented by clients and management.

• Ability to interact with various management levels and clients.

• Flexible self-starter with intellectual curiosity.

• Enthusiasm for continuous learning and staying informed about current business issues.

• Proven ability to take initiative to advance daily work.

• Capable of following, critically evaluating, and enhancing existing processes.

• Excellent oral and written communication abilities.

• Ability to use sound judgment in task completion and seek guidance when necessary.

• Ability to recognize issues and propose solutions.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment that fosters collaboration and teamwork.