Support Agent – Freelance

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Respond to new support tickets via live chat and email.

• Address backlog tickets, focusing on the oldest or most urgent cases.

• Maintain a swift First Response Time (FRT).

• Diagnose and resolve customer issues effectively.

• Escalate cases that necessitate involvement from another team.

• Follow up on ongoing customer conversations.

• Ensure tickets are accurately tagged, assigned, and kept up to date.

• Adhere to established support processes, templates, and quality standards.

⛳️ Requirements

• Minimum of 2 years in Customer Support or Customer Experience.

• Proficient in live chat and email support.

• Skilled in managing high ticket volumes and backlogs.

• Preferred experience in SaaS, technology, AI, applications, or subscription products.

• Familiarity with Freshdesk, Zendesk, Intercom, or similar platforms.

• Strong written communication skills in English.

🏝️ Benefits

• Opportunity to work remotely.