Supply Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage Supercritical’s relationships with all contracted suppliers globally.

• Onboard suppliers and act as their main contact throughout the stages of development, delivery, review, and renewal.

• Oversee supplier relationships and communication with stakeholders, including senior management.

• Conduct regular check-ins, quarterly business reviews (QBRs), and annual assessments based on supplier tier.

• Collaborate with supply, sales, marketing, and climate science teams.

• Take ownership of supplier contract terms and ensure accountability for meeting contracted milestones.

• Responsible for supplier reporting, Net Promoter Score (NPS) tracking, and performance KPIs.

• Manage supplier workflows throughout the lifecycle, including credit retirement processes.

• Keep updated supplier risk registers, compliance documentation, and current ratings.

• Verify when suppliers are prepared for allocation.

• Guide new initiatives through the Supply Development Programme.

• Own development plans and engage both internal and external stakeholders during project launches.

• Maintain HubSpot as the authoritative source of information and assist in developing automated workflows.

⛳️ Requirements

• 3–5 years of experience as an Account Manager.

• Demonstrated background in account management.

• Experience in managing international stakeholders and projects across various countries and time zones.

• Capability to manage senior stakeholders, including those at founder and CEO levels.

• Experience in establishing CRM processes and automated workflows; familiarity with HubSpot is advantageous.

• Commercial insight into pipeline management, contracts, and delivery.

• Ability to formulate clear, data-driven business cases.

• Highly organized with exceptional attention to detail.

• Capacity to manage multiple accounts, contract terms, and delivery timelines.

• Experience in start-up or scale-up environments.

• Background in carbon removal, climate, agriculture, or commodity supply chains is a plus, but not mandatory.

• Applicants outside the UK should be within 3 hours of GMT/BST and must be willing to travel to London quarterly.

• Candidates must be authorized to work in the UK without sponsorship; the company cannot offer UK sponsorship.

🏝️ Benefits

• Unlimited Annual Leave – Take the time you need to recharge.

• Extra Time Off – The first Friday of each month is designated as a company-wide day off.

• Pension Contribution – We will match your 5% contribution with an additional 3%.

• Flexible Hybrid Work – Primarily remote work, with the option to utilize our London office at Work.life Old Street.

• Wellbeing & Home Setup Support – £1,000 annual wellbeing allowance plus up to £500 for home office equipment.

• Team Socials – Monthly team outings, quarterly company gatherings in London, and annual multi-day offsite events.

• Inclusive and diverse workplace environment.

• Employer of Record arrangement for eligible applicants residing outside the UK.