Supplier Management Key Account Supervisor I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the management of purchase orders while collaborating with global sites to ensure efficient goods movement and uphold high customer satisfaction.

• Cultivate relationships with international UPS offices, revise Standard Operating Procedures (SOPs), and ensure adherence to operational standards.

• Work in conjunction with Business Development teams to stay informed about industry trends.

• Propel business growth through strategic client meetings, KPI evaluations, and data-driven supply chain strategies.

• Supervise document management and corrective action initiatives, ensuring compliance from the origin.

• Generate business analysis reports concerning shipping operations, assess shipment statuses, and ensure vendor adherence.

• Utilize advanced Excel capabilities to manipulate and interpret data effectively.

• Serve as a customer advocate to address pricing, service, and relationship challenges, thereby reducing churn.

• Provide a seamless customer experience from the first contact through the complete integration of new Supplier Management customers.

• Engage with global customer locations and key decision-makers to facilitate the movement of goods into the U.S. market.

⛳️ Requirements

• Demonstrated experience in supply chain management and/or ocean freight and customer relations.

• Strong analytical and strategic thinking capabilities.

• Exceptional communication and relationship-building skills.

• Ability to juggle multiple tasks and prioritize effectively.

• A Bachelor's Degree (or its international equivalent) is required, or the applicant must be a current UPS employee with a minimum of three years of UPS experience.

• Ocean freight experience is mandatory.

• Intermediate Excel skills are essential.

• Proven track record of providing customer service in direct customer-facing roles is required.

• Availability to work from 8 AM to 5 PM.

• This role may necessitate travel based on business requirements.

🏝️ Benefits

• Medical/prescription drug coverage.

• Dental coverage.

• Vision coverage.

• Flexible Spending Account.

• Health Savings Account.

• Dependent Care Flexible Spending Account.

• Basic and Supplemental Life Insurance.

• Accidental Death and Dismemberment coverage.

• Disability Income Protection Plan.

• Employee Assistance Program.

• 401(k) retirement program.

• Vacation.

• Paid Holidays and Personal time.

• Paid Sick and Family and Medical Leave time as mandated by law.

• Discounted Employee Stock Purchase Program.

• Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.