Supplier Enablement Specialist, Payments

This is a fully remote position, open to applicants in California.

📋 Description

• Perform proactive outreach via phone and email to suppliers involved in payment conversion initiatives.

• Articulate the approved electronic payment options, their advantages, and the necessary program requirements.

• Convey payment strategies and operational guidelines to business clients.

• Address supplier inquiries and assist them in understanding the steps for adopting electronic payments.

• Oversee follow-up activities throughout the enrollment process, closure, or handoff.

• Promote supplier engagement and the adoption of electronic payment solutions.

• Examine supplier records and confirm contact and payment information.

• Investigate supplier inquiries and deliver prompt, precise responses.

• Facilitate communication among business customers, suppliers, and internal financial institution teams.

• Direct nonstandard inquiries and escalate commercial, technical, policy, compliance, and other issues as necessary.

• Enroll suppliers in accordance with established procedures and guidelines.

• Identify exceptions and forward nonstandard enrollment requests for further review.

• Maintain accurate records of outreach, responses, enrollments, follow-ups, and case statuses.

• Monitor cases until completion or handoff.

• Provide activity data for monthly reports, campaign tracking, and program performance evaluation.

• Manage multiple supplier cases while ensuring productivity and accuracy.

• Adhere to policies, procedures, operational guides, regulatory requirements, and quality standards.

• Consistently apply approved solutions and recognize when escalation is necessary.

• Operate independently based on client priorities and established workflows.

⛳️ Requirements

• A minimum of 5 years of experience in client service, sales, operations, financial services, payments, or a related domain.

• At least 2 years of direct experience in supplier enablement supporting electronic payment adoption.

• Professional experience in outbound calling or sales.

• Preferred experience in supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives.

• Experience with a bank, payment provider, fintech organization, or large corporate payments program is advantageous.

• Preferred experience in a regulated or compliance-driven setting.

• Moderate proficiency in Microsoft Excel, including formulas, filtering, sorting, and formatting.

• Familiarity with CRM systems, call-tracking platforms, workflow tools, or case-management systems.

• Capability to review records, investigate inquiries, apply approved solutions, and maintain accurate documentation.

• Ability to handle multiple cases, follow-ups, and competing priorities effectively.

• Proven ability to meet deadlines while ensuring quality and attention to detail.

• Strong verbal communication skills and a professional, confident telephone demeanor.

• Clear and effective writing skills for business emails and stakeholder communication.

• Ability to clearly explain processes and payment options.

• Strong problem-solving skills and the judgment to differentiate routine questions from those requiring escalation.

• Capacity to work independently while collaborating with suppliers, business customers, and internal teams.

• Must be able to work on Blend’s W2 without sponsorship.

• Must be able to operate across U.S. time zones.

🏝️ Benefits

• Health, Vision, Dental coverage.

• 401K plan.

• Life Insurance.

• Pretax Commuter Benefits.

• Comprehensive medical, dental, and vision coverage.

• Paid Time Off (PTO).

• Commuter benefits.

• Spending accounts.

• Disability coverage.

• Employee Assistance Programs (EAPs).

• Supportive team environment.