Supervisor, Social & Community Service

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee, coordinate, and assist in the execution of Social and Community Services Programs.

• Develop a high-performing team.

• Lead a team and facilitate the removal of obstacles for Members.

• Aid in the creation of new workflows and job aids.

• Provide coaching and recommendations aimed at enhancing performance.

• Monitor and report on operational processes and productivity metrics.

• Prepare reports and documentation for leadership review.

• Attend and/or lead regular meetings.

• Adapt to a flexible schedule, including evenings and weekends as necessary.

• Integrate IEHP Quality Program objectives, including HEDIS, CAHPS, and NCQA Accreditation.

• Foster relationships with community-based organizations and leaders.

• Propel new initiatives and secure tangible business outcomes.

⛳️ Requirements

• Minimum of three (3) years of experience in one or more of the following areas: Supervision/Management, Managed Care/IPA/Clinic Setting, delivering presentations/trainings to diverse audiences.

• Experience with State Health Programs (Medi-Cal/Medicare), case coordination, Community Health Work/Promotora Programs, community outreach, Behavioral Health/Substance Use Disorder Program, case management, and acute care.

• Proven experience leading a team and managing operations with accountability for results.

• A Master’s degree in Social Work from an accredited institution is required.

• An active, unrestricted, and unencumbered Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences is mandatory.

• Comprehensive knowledge of Medicare, MediCal, HEDIS, MCAS, DHCS, and NCQA.

• Familiarity with the social determinants of health.

• Awareness of community resources available within the SB/RIV counties.

• Understanding of healthcare services and the role and necessary skill sets of Community Health Workers (CHWs).

• Sensitivity to multi-cultural communities and awareness of the implications of unchecked bias and judgment.

• Insight into services for Members facing homelessness, serious mental illness, substance use disorders, domestic violence, and acute medical health issues.

• Knowledge of whole person health and the impact of social deprivation.

• Bilingual proficiency in one of IEHP's threshold languages is highly desirable: English, Spanish, Chinese, or Vietnamese.

• Exceptional verbal, communication, and interpersonal skills.

• Relationship-building skills that include empathy, motivational interviewing, coaching, social support, and conflict resolution.

• Proficient in computer skills including typing, data entry, email, Word, Excel, Outlook, and PowerPoint.

• Capacity to handle multiple projects while adhering to ethical and legal guidelines, identifying mandatory reporting scenarios, and demonstrating strong planning, organization, time management, and critical thinking skills.

• Strong analytical abilities, quantitative goal-setting, data interpretation, leadership, agility, and collaboration skills.

• Proficient in evidence-based communication techniques such as Motivational Interviewing or similar empathy-based communication strategies.

• Ability to organize and prioritize tasks, work under pressure, solve problems, accurately recall information, maintain attention to detail, and work independently with minimal supervision.

• Capability to engage team members in various settings including by phone, at Members’ homes, in the community, and elsewhere.

• Ability to cultivate relationships with community-based organizations and leaders, including faith-based communities.

• Ability to forge effective relationships with team members while primarily working in the field.

• Competence in driving new initiatives and achieving direct business outcomes.

🏝️ Benefits

• Competitive salary.

• State-of-the-art fitness center on-site.

• Medical insurance with dental and vision coverage.

• Options for life, short-term, and long-term disability insurance.

• Opportunities for career advancement and professional development.

• Wellness programs that encourage a healthy work-life balance.

• Flexible Spending Account for healthcare and childcare expenses.

• CalPERS retirement plan.

• 457(b) option with contribution matching.

• Paid life insurance for employees.

• Pet care insurance.