Supervisor, Revenue Cycle Management

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Mentor and provide direct oversight of the daily operations of the Revenue Cycle Team.

• Ensure the effective delivery of revenue cycle assessments, identification of systemic issues, solutions for systems/processes, integrity assessments, workflow processes, billing, and resolution of outstanding accounts receivable.

• Monitor workloads and ensure the delivery of customer work involving complex assignments.

• Supervise the work of the Revenue Cycle Team by delegating assignments, tracking progress, and assessing work products for timeliness, quality, and adherence to policies.

• Oversee current customer contracts, ensure team deliverables are met, and send status reports.

• Coordinate and lead daily activities of the team.

• Assist in management decisions and activities.

• Provide management with feedback regarding team members.

• Develop new processes and enhance existing ones, focusing on quality, efficiency, and speed.

• Adhere to and enforce guidelines, processes, procedures, and regulatory requirements.

• Foster employee engagement through active listening and mentoring.

• Contribute to performance evaluations, raise performance concerns, and take part in corrective actions.

• Perform duties related to revenue cycle analysis.

• Onboard and train new team members.

• Monitor Revenue Cycle KPIs to enhance client cash flow, decrease denials, and minimize bad debt.

• Maintain a comprehensive understanding of all RCM processes.

• Research and identify trends in denials, collaborating with department leadership to resolve issues and mitigate accounts receivable impact.

• Develop and coach team members for professional growth.

• Recommend and implement coaching or corrective actions as necessary.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in health information management, accounting, or related fields; or an equivalent combination of education and experience.

• Over 3 years of supervisory experience in medical billing, including hospital billing and collections.

• Willing and able to travel to client sites and the office as required.

• Willing to work outside of standard hours when necessary.

• Experience in mentoring less experienced team members.

• Extensive background in implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR systems.

• Proven experience in being evaluated against financial goals and creating action plans for profitable service lines.

• In-depth knowledge of the healthcare revenue cycle.

• Proficient in medical terminology, billing guidelines, HIPAA, and compliance.

• Strong understanding of third-party billing requirements and HIPAA 837/835 electronic language.

• Capable of working independently with broad authority for independent judgment.

• Able to establish and monitor performance and productivity standards.

• Skillful in balancing workload as both a supervisor and individual contributor.

• Excellent judgment and decision-making skills.

• Advanced proficiency in Microsoft Office and computer-based accounts receivable applications.

• Capable of performing complex mathematical calculations for account adjudication and applying complex contractual arrangements.

• Strong collaboration and problem-solving abilities.

• Proficient in analyzing billing data and conducting trending analysis using advanced Excel and PowerPoint.

• Exceptional time management, organizational, and prioritization skills.

• Able to work effectively and tactfully with team members, customers, providers, and medical facility staff.

• Outstanding verbal and written communication skills.

• Keen attention to detail.

• Strong commitment to ethical behavior and compliance with applicable laws and regulations.

• Comfortable and accountable in a remote work environment using video conferencing and virtual collaboration tools.

• Able to communicate tactfully and assertively with team members and stakeholders.

• Must have a private, secure workspace at home or a remote office, along with adequate internet speed.

• MEDITECH experience is preferred.

🏝️ Benefits

• Multiple health and dental plan options with nationally recognized networks.

• Vision benefits included.

• Comprehensive wellness program.

• Employee assistance program available for employees and their families.

• Retirement savings plans offered.

• Company-paid disability and life insurance coverage.

• Pre-tax savings opportunities available (HSA and/or FSA).

• Professional development programs provided.

• Opportunities for remote work.

• Generous paid time off program.

• Flexible scheduling options for vacations, illnesses, life events, and unforeseen circumstances.