Supervisor, Payroll Production

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Direct, mentor, and assist payroll professionals in managing payroll processing, timekeeping, training, performance, and team collaboration.

• Oversee time and attendance functions, which include data collection, historical adjustments, reporting, training, and resolving service tickets.

• Ensure payroll service standards are upheld by addressing ServiceNow tickets, escalations, associate inquiries, and time-sensitive concerns accurately and swiftly.

• Carry out off-cycle payroll, on-cycle adjustments, closing activities, bulk payments, Positive Pay, ACH transmissions, and check-print files.

• Handle manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activities, and specialized payments.

• Conduct audits and balance payroll and timekeeping data, review quality-control outcomes, maintain records, and assist with SOX, internal, and external audits.

• Monitor payroll overpayments, facilitate third-party collections, reconcile Netpay and Money Network accounts, and collaborate with the Accounting team as necessary.

• Stay informed on payroll law changes, revise procedures, train teams on new regulations, and identify process enhancements across payroll services.

⛳️ Requirements

• Bachelor's degree in business, finance, or equivalent professional experience.

• Over 5 years of experience in payroll and/or time and attendance operations.

• Prior hands-on experience with Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping functions.

• Proficient in Microsoft Excel, Outlook, and Word in a professional setting.

• Strong analytical and creative problem-solving abilities.

• Customer-oriented mindset with the discretion to manage sensitive information confidentially.

• Capability to handle shifting priorities, multiple projects, and time-sensitive deadlines in a high-volume environment.

• Excellent verbal, written, and listening communication skills.

• Robust interpersonal skills.

• Professionalism and sensitivity in managing challenging situations and complex associate issues.

• Commitment to continuous improvement.

• Experience in Payroll or Human Resources is preferred.

• Certified Payroll Professional (CPP) certification is preferred.

• Familiarity with ServiceNow for managing payroll or HR service requests is preferred.

• Experience in supervising, coaching, or training payroll support professionals is preferred.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days).

• Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts.

• Company Match 401(k).

• Physical and Mental Health Wellness programs.