Supervisor, Payment Variance Follow Up

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Supervise, assess, and guide Underpayment Analysts and Follow-up Representatives.

• Maintain consistent communication with the Manager of Managed Care Services to promote efficiency and productivity in daily operations and the recovery process.

• Conduct payment variance analyses to pinpoint trends in underpaid claims.

• Detect and report trends related to underpayments and denials.

• Examine, identify, and resolve issues that lead to delays in payer payments, including billing and coding mistakes.

• Oversee team productivity to ensure the achievement of departmental objectives.

• Cultivate and mentor team members while providing career guidance and support to motivate employees.

• Onboard new and current employees, supplying essential information, technology, and reference materials.

• Ensure all tasks are completed accurately and in a timely manner.

• Conduct internal audits of daily recoveries.

• Report and analyze revenue by client and staff.

• Assemble client reporting packages and deliver regular updates on project status.

• Organize quarterly staff meetings and educational sessions.

• Uphold confidentiality and maintain a professional demeanor.

• Undertake special projects and other responsibilities as required.

• Utilize, safeguard, and disclose patients’ protected health information in accordance with HIPAA standards.

• Adhere to Information Security and HIPAA policies and procedures.

• Limit access to PHI to the minimum necessary for assigned tasks.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Familiarity with insurance follow-up and underpayment processes, along with an understanding of fundamental healthcare reimbursement methodologies.

• In-depth knowledge of Managed Care reimbursement practices.

• Capability to manage multiple tasks and prioritize effectively in high-pressure situations.

• Proficient in business writing and email communication.

• Leadership experience is essential, along with the ability to manage employees.

• Proficiency in Microsoft Office Suite.

• Strong interpersonal skills with the ability to communicate effectively at all organizational levels.

• Excellent problem-solving and creative thinking abilities, with sound judgment for making decisions based on accurate and timely analyses.

• High integrity and dependability, demonstrating a strong sense of urgency and results orientation.

• Exceptional written and verbal communication skills are required.

• A friendly and welcoming personality for customer service interactions.

• Ability to follow instructions, collaborate with others, and manage stress effectively.

• Capability to meet the stated physical demands and operate office equipment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that encourages teamwork and collaboration.