Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests and evaluate situations.

• Utilize advanced diagnostic tools to identify issues.

• Conduct on-site vehicle repairs when it is safe and feasible.

• Determine the appropriate course of action between repair and recovery.

• Coordinate professional recovery services and dealer workshop interventions as necessary.

• Take ownership of each job from start to finish while maintaining clear communication with customers.

• Set clear expectations and provide reassurance to customers.

• Operate and manage a fully equipped service van.

• Oversee tools and spare parts inventory.

• Adhere to safety protocols and maintain accurate records in the system.

• Ensure compliance with service, safety, and quality standards.

• Work effectively to meet achievable performance targets.

• Responsibly utilize AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical standards.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician capable of operating independently on-site.

• Strong diagnostic and troubleshooting abilities using modern equipment.

• Skilled in confident and calm communication with customers.

• Proficient in using IT, mobile applications, and diagnostic software.

• Valid UK driving license with the ability to drive a fully equipped service van confidently.

• Relevant technical qualifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing electric vehicle (EV) qualifications are advantageous; otherwise, a willingness to complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Flexibility to work on a rotating shift schedule between 7am and 10pm, including some weekends and Bank Holidays.

• Capability to work without overnight shifts, with paid overtime available for early starts or late finishes.

🏝️ Benefits

• £8,000 bonus, alongside a guaranteed additional £3,000 bonus within your first 12 months.

• Realistic On-Target Earnings (OTE) of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts required.

• Average working hours of 42.75 per week between 7am and 10pm, from Monday to Sunday.

• Alternating start times at 7am or 11am.

• Two weekends off each month.

• Rota scheduled 12 months ahead of time.

• Paid overtime available.

• Bank Holiday premium pay and an additional day off in lieu.

• Private medical insurance.

• Pension contributions up to 6.5%.

• A comprehensive range of discounts and benefits.

• Continuous training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave policy.

• Discounts on Allianz products, as well as vouchers and reductions for various high street and online retailers.

• Annual flu vaccination provided.

• Annual eye care vouchers available.

• Discounted insurance options for travel, pets, music, home, and vehicles.

• Free Roadside Assistance after 6 months of probation.

• Up to three paid days for Corporate Social Responsibility activities.

• Employee Assistance Programme accessible from the first day of employment.

• Confidential 24/7 helpline and app offering mental wellbeing support, along with debt and legal advice.