Supervisor, Patient Access Operations – Cardiology Scheduling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage all daily operations within the department.

• Proactively respond to the needs of employees, patients, and the organization in a prompt and consistent manner.

• Foster positive relationships within Baptist Health South Florida.

• Oversee patient flow across various service lines, departments, offices, and locations.

• Effectively manage staff and coordinate as well as prioritize work assignments.

• Deliver professional, compassionate, and friendly service to patients of all ages, their families, employees, physicians, and community members.

• Uphold the BHSF philosophy of service excellence.

⛳️ Requirements

• An Associate’s Degree in Healthcare is required, along with a minimum of 3 years in a Supervisory and/or Lead role, ideally in Patient Access, with comprehensive knowledge of insurance benefits, collections, and authorizations/pre-certifications.

• Alternatively, a minimum of 4 years of supervisory and/or lead experience in Patient Access or a healthcare environment with extensive knowledge of insurance benefits, collections, and authorizations/pre-certifications is acceptable in place of an Associate’s Degree.

• Certification as a Healthcare Access Associate (CHAA) is preferred.

• Exceptional interpersonal, communication (both verbal & written), and customer service skills are essential.

• Strong critical thinking, problem-solving, and analytical abilities are required.

• Capable of understanding and executing performance improvement initiatives (including data collection, analysis, process identification, and implementation of process changes).

• Ability to handle multiple work assignments in a high-volume, fast-paced, and stressful environment.

• Proficient in all Patient Access applications and Microsoft Office products.

• Familiarity with medical necessity compliance guidelines, ICD-10, and CPT code structures.

• Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc.

• Bilingual proficiency in English and Spanish/Creole is preferred.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• A wellness program designed to help employees eliminate their medical plan deductible, thereby reducing out-of-pocket healthcare costs.

• Tuition reimbursement to facilitate continued learning and advancement.