Implementation Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement initiatives led by Client Success, ensuring thorough documentation of processes, action plans, statuses, issues, resolutions, and client inquiries/responses.

• Maintain a comprehensive record of current and new client information as a continuous reference.

• Collaborate with internal stakeholders to drive progress on deliverables facing clients and resolve any issues that arise.

• Map client data to internal schemas, conduct test loads, and perform quality assurance to guarantee high-quality, error-free data ingestion.

• Oversee Service Level Agreements (SLAs), manage operational dashboards, and swiftly address any pipeline issues.

• Assist with file configurations, ensure readiness for launches, and enhance platform tools within the Client Command Center.

• Facilitate the onboarding of client files through GCS and Fivetran into dbt models, which includes canonical mapping, eligibility matching, and fill-rate quality assurance.

• Load and process healthcare files such as labs, claims, and pharmacy data securely via SFTP.

• Work alongside the Engineering team to validate ingestion pipelines and identify any file anomalies.

• Gather and align program-configuration requirements with stakeholders from Product and Account Management.

• Update operational tables and maintain changelogs for any changes to rule configurations.

• Set up billing workflows utilizing Google Sheets, dbt, and SQL transformations.

• Configure pricing, billable items, engagement rules, and grace periods according to contract specifications.

• Validate the end-to-end setup through dashboards and raw data pipelines.

• Deploy optimized program rules using custom Python scripts and Firestore.

• Collaborate with QA to confirm the logic behind member onboarding.

• Coordinate workflows related to launches with teams from Product, Client Success, Engineering, and Analytics.

• Communicate effectively with both technical and non-technical stakeholders.

• Engage in the continuous enhancement of tools, templates, and standard operating procedures (SOPs).

• Act as a liaison to Client Success partners, including Marketing, Reporting/Analytics, Product, and Engineering.

• Streamline workflows to boost efficiency, minimize manual efforts, and enable scalable processes.

⛳️ Requirements

• Bachelor’s degree in a quantitative, technical, or business discipline, or equivalent professional experience.

• A minimum of 3 years in data operations, analytics, health technology, or technical implementation.

• Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding.

• Knowledge of healthcare data types including eligibility, claims, pharmacy, lab, and prior authorization.

• Proven experience translating contract terms into system configurations, such as billing, SLAs, or performance guarantees.

• Experience within a HIPAA-regulated environment, demonstrating proper handling of protected health information.

• Previous experience using scripting languages like Python to automate and execute tasks is a significant advantage.

• Strong critical thinking skills with the ability to analyze data, identify gaps and risks, and formulate and implement improvement recommendations.

• Capacity to work independently or collaboratively within a team, exhibiting an ownership mentality.

• Highly organized, capable of managing multiple tasks, and exercising sound judgment in resolving complex, cross-functional issues.

• Must have authorization to work in the U.S.; Vida cannot sponsor work visas.

• Must reside in or be able to work from a state where Vida is registered.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.

• Remote work arrangement.

• Vida is unable to sponsor work visas; authorized U.S. work required.