Associate Director – Field Care Model Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the primary field resource for the implementation of care models, offering support to Field Reimbursement Managers and clients during launches and feature rollouts.

• Function as an escalation point for issues related to care models and patient services that arise in the field.

• Conduct regular field visits alongside Field Reimbursement Managers to observe execution, pinpoint friction points, and provide immediate problem-solving assistance.

• Oversee the consistency of care model execution across various regions, identifying patterns and gaps, and presenting recommended solutions to leadership.

• Guide field teams on patient services offerings, enabling Field Reimbursement Managers to accurately convey program features to healthcare professionals and staff.

• Cultivate a comprehensive understanding of the Inflation Reduction Act provisions pertinent to Botox, including program design, Medicare dynamics, and formulary implications.

• Collaborate with Market Access, Training, and Commercial teams to translate policy changes into field guidance, FAQs, and tools for handling objections.

• Monitor emerging signals from the field regarding IRA implementation and share insights that inform national strategy and messaging.

• Design and facilitate training initiatives for Field Reimbursement Managers on care model features and patient services programs.

• Offer senior-level coaching and guidance to Field Reimbursement Managers.

• Collaborate with HUB, Training, Market Access, and Patient Services colleagues to further care model objectives and address systemic operational barriers.

• Influence outcomes across matrixed teams without direct authority.

⛳️ Requirements

• A minimum of 7 years of experience in patient services, care model support, field reimbursement, or a closely related function within the pharmaceutical or biotech industry.

• Senior-level experience functioning in a matrixed, cross-functional environment.

• Direct experience collaborating with or within field-based teams.

• Comfort operating in an unstructured, high-travel environment.

• Strong working knowledge of patient support programs, HUB services, specialty pharmacy operations, and access and reimbursement dynamics.

• Familiarity with Medicare and the effects of the Inflation Reduction Act (IRA) on brand and patient services strategies.

• Ability to triage and resolve complex operational issues under time constraints.

• Exceptional communication and facilitation skills.

• Capability to convert complex policy or process content into clear, actionable guidance.

• Ability to influence without authority within a matrixed organization.

• Willingness and ability to travel 60–75% of the time.

• Preferred: experience in supporting a care model launch or significant patient services program transition.

• Preferred: familiarity with IRA implementation timelines and Medicare negotiation mechanics for specialty brands.

• Preferred: prior experience in field training or field enablement.

• Preferred: background within or in conjunction with a franchise or brand team structure.

🏝️ Benefits

• Paid time off, including vacation, holidays, and sick leave.

• Medical, dental, and vision insurance.

• 401(k).

• Eligibility to participate in long-term incentive programs.

• Remote/field-based work arrangement.

• Equal opportunity employment.