Supervisor, Patient Access HUB

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide direct guidance, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.

• Set clear performance expectations that align with client KPIs and program objectives.

• Supervise daily HUB operations to guarantee high-quality, compliant, and timely patient access services.

• Foster accountability through performance assessments, feedback, and development planning.

• Manage staffing, workload distribution, and service continuity in a virtual setting.

• Ensure that all interactions comply with quality, compliance, and documentation standards, including HIPAA regulations.

• Evaluate performance metrics and identify opportunities for operational enhancements.

• Collaborate across teams to improve program performance and enhance the patient experience.

• Assist in the recruitment, onboarding, and training of new team members.

• Act as operational support during peak periods as required.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience is required.

• An active RN license is mandatory.

• At least 5 years of supervisory experience in a HUB, call center, or patient access setting.

• Thorough understanding of call center operations and managing virtual teams.

• Proficient in Microsoft Office and call center technologies.

• Proven leadership, coaching, and team development capabilities.

• Exceptional communication, interpersonal, and patient advocacy skills.

🏝️ Benefits

• Competitive salary that acknowledges your experience, expertise, and contributions.

• Comprehensive benefits package including medical, dental, and vision insurance.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Ongoing growth opportunities through learning, leadership development, and career advancement support.

• A collaborative culture where ideas are appreciated.

• Employee experience recognition initiatives.