Supervisor, Medication Access Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations and staffing for designated teams

• Modify staff schedules and resolve workflow discrepancies

• Assist in recruiting, hiring, evaluating, and retaining staff

• Address personnel concerns and set performance and conduct expectations

• Provide coaching, constructive feedback, and professional growth opportunities

• Organize training programs, competency evaluations, and quality assessments

• Respond to client inquiries and manage request triage

• Track patient access, productivity, satisfaction, and workflow-efficiency KPIs

• Implement corrective measures as necessary

• Ensure adherence to healthcare regulations, privacy standards, and organizational policies

• Review medication authorizations and decide on appropriate actions

• Conduct benefits assessments and evaluate coverage and out-of-pocket expenses

• Identify options for financial assistance

• Collaborate with clinics to gather documentation, submit prior authorizations, and aid in coverage-denial appeals

• Communicate authorization decisions, coverage results, financial assistance options, and pharmacy access pathways to patients

• Ensure accurate and prompt documentation in client EMR systems and Visante tracking platforms

• Support client onboarding, training, workflow enhancement, and ongoing process improvements

• Collaborate with Visante leadership and team members

• Perform additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent is mandatory

• An Associate Degree is preferred

• A minimum of 3 years’ experience in healthcare or working with pharmacy providers on medication access is required

• State Board of Pharmacy Technician registration must be obtained within 6 months of hire

• Active CPhT certification through PTCB or NHA is preferred

• Proven ability to exercise good judgment, multitask, prioritize tasks, and meet deadlines with urgency

• Exceptional interpersonal skills with the ability to develop strong client relationships

• Demonstrated analytical and problem-solving abilities

• Clear and concise communication skills

• Commitment to preserving patient confidentiality

• In-depth knowledge of medication reimbursement and healthcare prior authorization/coding

• Proficiency in Office Suite (Word, Excel, PowerPoint)

• Outstanding conflict resolution skills

• Strong leadership abilities with experience in supervising a high-performing team

• High attention to detail

🏝️ Benefits

• Competitive salary and benefits for this full-time salaried position