Supervisor, Medication Access Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise daily operations and staffing for designated teams to ensure sufficient resources align with client requirements and project needs.

• Modify staff schedules and address workflow deficiencies to uphold operational efficiency and service continuity.

• Assist in recruiting, hiring, evaluating, and retaining staff members.

• Tackle personnel matters and set clear expectations for performance and workplace conduct.

• Offer coaching, constructive feedback, and opportunities for professional growth.

• Organize training programs, competency evaluations, and quality review processes.

• Address client inquiries and prioritize requests effectively.

• Track key performance metrics related to patient access, productivity, satisfaction, and workflow efficiency, implementing corrective measures as necessary.

• Ensure compliance with healthcare regulations, privacy standards, and organizational policies.

• Review medication authorizations and decide on appropriate actions based on patient, payer, and client requirements.

• Conduct benefits investigations, evaluate coverage and out-of-pocket expenses, and identify financial aid options.

• Work with clinics to gather documentation, submit prior authorizations, and assist with coverage-denial appeals.

• Communicate authorization outcomes, coverage results, financial assistance options, and pharmacy access pathways to patients.

• Ensure precise and timely documentation in client EMR systems and Visante tracking tools.

• Support client onboarding, training, workflow enhancement, and ongoing process improvements.

• Collaborate with Visante leadership, clients, clinical personnel, and interdepartmental teams.

• Perform additional tasks as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate Degree is preferred.

• A minimum of 3 years of experience in healthcare or working with pharmacy providers regarding medication access is required.

• At least 1 year of supervisory or management experience, including staff scheduling, performance management, and professional development, is preferred.

• State Board of Pharmacy Technician registration must be obtained within 6 months of hire.

• Active CPhT certification through either PTCB or NHA is preferred.

• Strong judgment, multitasking, prioritization, and deadline management skills are essential.

• Exceptional interpersonal skills with the ability to build robust client relationships.

• Demonstrated analytical and problem-solving abilities.

• Clear and effective communication skills.

• Strong commitment to maintaining patient confidentiality.

• In-depth knowledge of medication reimbursement as well as healthcare prior authorization and coding processes.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Excellent conflict resolution capabilities.

• Strong leadership qualities and the ability to promote accountability.

• High attention to detail is critical.

🏝️ Benefits

• Competitive salary and benefits for this full-time salaried position.