Supervisor, Medication Access Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations and staffing for designated teams.

• Modify staff schedules and address any workflow discrepancies.

• Assist in the recruitment, hiring, evaluation, and retention of personnel.

• Manage personnel-related issues and set expectations for performance and workplace conduct.

• Provide coaching, constructive feedback, and opportunities for professional growth.

• Organize training sessions, competency evaluations, and quality assessments.

• Respond to client inquiries and manage requests effectively.

• Track KPIs concerning patient access, productivity, satisfaction, and workflow efficiency.

• Implement corrective measures as necessary.

• Ensure adherence to healthcare regulations, privacy mandates, and organizational policies.

• Review medication authorizations and determine the appropriate course of action.

• Conduct benefits investigations and evaluate coverage and out-of-pocket expenses.

• Identify financial assistance options available to patients.

• Collaborate with clinics to gather documentation, submit prior authorizations, and assist with appeals for coverage denials.

• Communicate authorization decisions, financial assistance opportunities, and pharmacy access options to patients.

• Ensure accurate and timely documentation within client EMR systems and Visante tracking platforms.

• Assist with client onboarding, training, workflow enhancement, and ongoing process improvement.

• Collaborate with Visante leadership, clients, clinical teams, and interdepartmental groups.

• Perform other duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate Degree is preferred.

• A minimum of 3 years of experience in healthcare or with pharmacy providers regarding medication access is required.

• State Board of Pharmacy Technician registration must be obtained within 6 months of hire.

• Active CPhT certification through either PTCB or NHA is preferred.

• Proven ability to exercise good judgment, multitask, prioritize, and meet deadlines with urgency.

• Exceptional interpersonal skills with the ability to foster strong client relationships.

• Demonstrated analytical and problem-solving capabilities.

• Clear and concise communication skills.

• Strong commitment to maintaining patient confidentiality.

• In-depth knowledge of medication reimbursement and healthcare prior authorization/coding processes.

• Proficient in Office Suite (Word, Excel, PowerPoint).

• Excellent conflict resolution abilities.

• Strong leadership skills with the capability to supervise a high-performing team.

• High attention to detail.

🏝️ Benefits

• Competitive salary and benefits for this full-time salaried position.