Supervisor, Medication Access Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Supervise daily functions and staffing for designated teams.

• Modify staff schedules and resolve workflow discrepancies.

• Assist in the recruitment, hiring, evaluation, and retention of personnel.

• Address employee concerns and set expectations for performance and workplace behavior.

• Provide coaching, constructive feedback, and opportunities for professional growth.

• Organize training sessions, competency evaluations, and quality review processes.

• Address client inquiries and manage requests effectively.

• Track patient access, productivity, satisfaction, and workflow efficiency KPIs, implementing necessary corrective measures.

• Ensure adherence to healthcare regulations, privacy standards, and organizational policies.

• Review medication authorizations and decide on appropriate actions.

• Conduct investigations into benefits and evaluate coverage and out-of-pocket expenses.

• Identify options for financial assistance.

• Work with clinics to gather documentation, submit prior authorizations, and assist with coverage-denial appeals.

• Communicate authorization decisions, coverage results, financial assistance options, and pharmacy access pathways to patients.

• Maintain accurate and timely documentation in client EMR systems and Visante tracking tools.

• Assist with client onboarding, training, workflow enhancement, and ongoing process improvements.

• Collaborate with Visante leadership, clients, clinical teams, and cross-departmental groups.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate Degree is preferred.

• A minimum of 3 years of experience in healthcare or with pharmacy providers on medication access is required.

• Registration with the State Board of Pharmacy Technician must be obtained within 6 months of hire.

• At least 1 year of experience in supervising or managing a team, including staff scheduling, performance management, and professional development, is preferred.

• Active CPhT certification through either PTCB or NHA is preferred.

• Strong judgment, multitasking abilities, prioritization, and deadline management skills.

• Outstanding interpersonal and client relationship skills.

• Strong analytical and problem-solving capabilities.

• Clear and effective communication skills.

• Dedication to upholding patient confidentiality.

• Comprehensive knowledge of medication reimbursement and healthcare prior authorization/coding.

• Proficiency in Word, Excel, and PowerPoint.

• Skills in conflict resolution.

• Leadership and team management abilities.

• High attention to detail.

🏝️ Benefits

• Competitive salary and benefits for this full-time salaried position.