Supervisor, Key Account Service Solution Sales

This is a fully remote position, open to applicants in China.

📋 Description

• Lead the SSD Key Account service solutions sales team throughout Zhejiang and Jiangsu.

• Propel regional business performance, enhance team capabilities, and enforce execution discipline.

• Convert regional market dynamics, account structures, and company strategies into annual business plans and key-account priorities.

• Optimize territory and account portfolios while allocating resources based on business potential, customer requirements, and strategic priorities.

• Drive service contract renewals and enhance service coverage, renewal rates, connection rates, forecast accuracy, margin quality, and customer satisfaction.

• Develop value-driven and solution-selling opportunities in compliance, relocation, training, remote support, and Enterprise Services.

• Provide high-level support for strategic accounts and complex opportunities, including executive engagement, critical negotiations, and cross-regional coordination.

• Coordinate cross-functional resources to implement and deliver integrated One Agilent solutions from start to finish.

• Review orders, pipelines, renewals, business risks, and action progress, and communicate business status to senior management.

• Ensure compliance with data management, sales processes, and operational requirements.

• Manage target cascading, resource allocation, and performance delivery for the SSD Key Account Service Sales team.

• Coach team members on key-account plans, renewal risks, and strategic opportunities.

• Identify, develop, and retain talent through coaching, performance discussions, best-practice replication, and development planning.

• Establish performance expectations, provide feedback, recognize strong performance, and address any performance or capability gaps.

• Cultivate a collaborative, customer-centric, and results-driven team culture.

⛳️ Requirements

• Bachelor’s degree or higher in Chemistry, Biology, Pharmacy, Food Science, Environmental Science, or a related field.

• Over 5 years of sales experience in scientific instruments, life sciences, laboratory services, or a related sector.

• Proven experience in leading sales teams, project leadership, or sustained coaching; formal experience in people management is preferred.

• Strong expertise in strategic account management, solution selling, business planning, and complex negotiations.

• Ability to manage business operations through data analysis, including pipeline, forecasts, renewals, margins, and risk management.

• Exceptional leadership, coaching, cross-functional influencing, and change leadership skills.

• Familiarity with key customers and market dynamics in Zhejiang and Jiangsu, including pharma, biopharma, CRO/CDMO, third-party testing, and government laboratories, is preferred.

• High ownership, customer focus, and results orientation, with a willingness to travel regularly across Zhejiang and Jiangsu.

• Excellent written and verbal communication skills in both Chinese and English, with the ability to present effectively to management.

🏝️ Benefits

• Option to work remotely.

• Full-time weekly schedule.