Supervisor, Field Service – Southeast Region

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee, mentor, coach, and nurture Field Service Representatives and Patient Service Representatives.

• Conduct field ride-alongs and site visits to assess workflows, technical skills, and overall performance.

• Manage daily scheduling and staffing needs for customer locations and service routes.

• Monitor productivity, quality, compliance, reports, audits, and field evaluations; take necessary corrective actions.

• Assist with recruiting, hiring, onboarding, training, development, and performance evaluations.

• Develop onboarding strategies and assess training programs.

• Facilitate one-on-one meetings, team discussions, and territory performance reviews.

• Handle administrative duties related to timekeeping, compensation, performance, and policy management.

• Ensure proficiency in brace fitting, product knowledge, and patient interaction.

• Uphold service policies, clinical protocols, manufacturer guidelines, HIPAA, FDA standards, and Breg SOPs.

• Provide education to team members, healthcare providers, and customers regarding products, workflows, service standards, and inventory management practices.

• Offer hands-on service support, including measuring, fitting, troubleshooting, and assisting with standard and custom orthopedic bracing solutions.

• Train staff and clients on Breg Vision and Breg Claims System (BCS).

• Manage the onboarding and offboarding processes for SNB accounts.

• Supervise inventory and claims procedures, including documentation, claim scrubbing, par levels, cycle counts, replenishment, returns, and loss reduction.

• Collaborate with the Area Manager, Field Services, Sales Teams, Billing, Solutions Teams, and other stakeholders to enhance processes.

• Analyze KPI and performance metrics, prepare operational reports, identify gaps, and implement action plans.

• Cultivate relationships with Sales Teams, physicians, clinical staff, office managers, and customer accounts.

• Address escalated service issues and workflow discrepancies.

• Conduct onsite visits to important accounts.

• Foster Breg’s culture of accountability, recognition, and ongoing improvement.

⛳️ Requirements

• Associate’s degree in a healthcare-related discipline is required; relevant experience may substitute for education.

• At least 5 years of practical experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care.

• Minimum of 1 year of experience in a leadership or management role in a field-based, clinical, operational, or healthcare setting, including remote and in-office teams across various locations and time zones.

• At least 2 years of experience with standard procedures and workflows in orthopedic clinics or physician offices.

• Must hold and maintain relevant certification or licensure such as ABC Certified Fitter-orthotics (CFo), BOC, Athletic Training licensure, or Orthopaedic Technologist Certification.

• Previous experience in Durable Medical Equipment (DME) is preferred.

• Proficient knowledge of orthopedic bracing and supply products along with their utilization procedures.

• Computer skills including familiarity with web browsers, Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

• Capability to learn new software and systems quickly.

• Flexibility in scheduling, including availability for nights and weekends as required.

• Willingness to travel up to 50%, including regional travel by personal vehicle and domestic air travel.

• Ability to undertake travel away from home and overnight stays for up to 5 days at a time.

• Capacity to provide regional coverage for absences and staffing gaps, including short-notice out-of-state travel.

• Valid driver’s license with an acceptable motor vehicle record and current automobile insurance.

• May need to meet screening, identity verification, and third-party credentialing requirements.

• Applicants must be authorized to work in the United States on a full-time basis currently.

• Breg will not support applicants for work visas.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance, effective from the first of the month following hire.

• Paid Time Off (PTO).

• Company-paid holidays.

• Opportunities for career advancement.

• Commitment to Equal Employment Opportunity and a diverse, inclusive workplace.

• Drug-free work environment.

• Eligibility for bonuses may apply.