Supervisor – Epic Cogito Analytics

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Oversee the daily operations of the Information Technology team, managing aspects such as workload, payroll, career development, performance evaluations, timecards, vacation scheduling, and on-call rotations.

• Direct professional development initiatives, onboarding processes, training sessions, mentoring, and team-building activities.

• Facilitate the design, development, testing, implementation, upgrades, and maintenance of both new and existing systems.

• Guide customer interactions to uncover system solutions, optimize operations, and uphold patient safety and confidentiality.

• Supervise production challenges, escalations, complex testing scripts, documentation, outages, and the restoration of system performance.

• Assess and document operational performance, incidents, service requests, and resolutions for complex systems.

• Utilize reporting workbench, report writers, Chronicle, SQL, advanced Excel macros, and specialized analysis and reporting tools.

• Organize projects, allocate resources, estimate workloads, set milestones, manage vendor communications, provide status updates, implement upgrades, and develop test plans.

• Create and refine processes and procedures, enhance turnaround times, lead team meetings, and escalate issues to management as necessary.

• Conduct or supervise intricate system analyses, design, simulations, and modifications to system processes or data structures.

• Manage application support and deployment across various domains including HR, ER, business, clinical, PACS, EMR/EPIC, cardiology, laboratory, and pharmacy settings.

• Oversee backend operations related to hardware, Unix/Linux, storage, servers, virtualization, security control, SIEM, financial systems, web services, and Epic ancillary services teams.

• Coordinate analytics initiatives, data governance, data quality, data models, pipelines, reporting frameworks, and the delivery of multiple concurrent projects.

• Ensure customer satisfaction and compliance with WVUHS and entity policies.

⛳️ Requirements

• A Bachelor’s degree in healthcare, computer science, business, informatics, or a related field along with three (3) years of relevant IT experience; OR an Associate’s degree and four (4) years of relevant IT experience; OR a High School Diploma or equivalent and five (5) years of relevant IT experience.

• Internal candidates must fulfill all mandatory competencies in their current role to be eligible for promotion within IT.

• Experience in supporting daily activities of the Information Technology department.

• Technical proficiency in software development, application support, HL7 interfaces, or similar areas.

• Familiarity with Epic clinical and operational workflows, including ambulatory scheduling, registration, inpatient ADT, Clarity, and Caboodle.

• Data literacy and the capability to communicate technical findings to operational and clinical leaders effectively.

• Experience in managing relationships with executive stakeholders and presenting findings, recommendations, and project updates.

• Ability to identify data quality or workflow issues at their source.

• Experience in establishing or enforcing data definitions, lineage, and stewardship standards within Epic and/or Microsoft Fabric environments.

• Proficiency in designing data models, pipelines, and reporting structures using Microsoft Fabric, SQL Server, and/or Power BI.

• Proven experience in managing analytics teams, including recruitment, mentoring, talent development, and overseeing multiple simultaneous analytics projects.

• Demonstrated project management skills, including scoping tasks, setting deadlines, managing competing priorities, and ensuring timely delivery.

• Capability to balance competing priorities from multiple executive sponsors while building credibility across clinical, operational, and IT domains.

• Ability to manage confidential information responsibly.

• Capacity to work independently, collaboratively, in high-stress situations, and in rapidly evolving environments.

• Ability to engage with multidisciplinary groups and facilitate meetings effectively.

• Proficient in reading, comprehension, typing, oral and written communication, prioritization, independent decision-making, project coordination, and mentoring skills.

• May require additional certification within a specified timeframe.

• Availability to participate in on-call duties and travel to WVUHS facilities or affiliated locations as needed.

🏝️ Benefits

• Home-based/remote work designation.

• Certification training provided by WVUHS Information Technology.

• 40 scheduled weekly hours.

• Exempt status.