Supervisor – Electricity Project Back Office

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Provide professional and disciplinary guidance and support to a well-established team.

• Evaluate team performance and take accountability for the team's overall success.

• Foster continuous improvement to ensure that targets are consistently met.

• Inspire, train, and oversee employees on a daily basis.

• Guide the team daily to reach established goals.

• Conduct coaching sessions and regular feedback discussions.

• Encourage internal communication and teamwork within the team and with other departments.

• Execute internal processes as well as client-specific protocols.

• Adapt swiftly to changes in the environment.

• Assist with onboarding, nesting, and training initiatives during ramp-up phases.

⛳️ Requirements

• A minimum of one year of experience in a back-office setting is preferred.

• Familiarity with LAR is a plus.

• Capable of managing escalations, sensitive customer situations, and operational risks; able to make informed decisions quickly.

• Competent in monitoring, analyzing, and managing performance metrics (AHT, QA, productivity, adherence, SLAs).

• Solid understanding of data confidentiality, process compliance, and the requirements of regulated sectors.

• Willingness to support onboarding, nesting, and training efforts during ramp-up periods.

• Excellent German communication skills (minimum C1 level).

• Proficient in coaching, developing, and motivating team members.

• Submission of a current CV and cover letter is required for the application.

🏝️ Benefits

• Full-time employment.

• Option for remote work.