Supervisor, Donor Outreach

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Oversee and manage daily Donor Outreach operations.

• Ensure the accomplishment of designated daily, weekly, and monthly objectives.

• Lead a Customer Service team that motivates current and prospective donors to arrange donation appointments.

• Guarantee the provision of high-quality customer service.

• Recruit, supervise, train, and assess the performance of assigned staff.

• Create daily calling strategies based on appointment predictions, penetration reports, and employee schedules.

• Perform call quality assessments and deliver constructive feedback and support.

• Investigate and address donor grievances.

• Compile standard reports and monthly evaluations regarding Donor Outreach activities.

⛳️ Requirements

• High school diploma or GED is required.

• Familiarity with telemarketing techniques is essential.

• A minimum of two years of relevant call center experience is necessary.

• At least one year of supervisory experience is required.

• Background in blood banking telemarketing techniques is preferred.

• Must be able to work the specified schedule: Sun-Thurs, Mon-Fri, or Tues-Sat, from 10:15am to 7:15pm Arizona Time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K plan with a 5% company match.

• Tuition assistance available up to $5,000 annually.

• Complimentary basic life and AD&D insurance.

• Free short-term and long-term disability insurance.

• Paid time off.

• Access to Employee Resource Groups.

• Recognition programs and additional perks.

• Fully remote work option.