Supervisor de Operações – Bilíngue, Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Organize and assign tasks to the team in a systematic manner, taking into account their significance and deadlines.

• Monitor and oversee the production of subsidies, obligations, and registrations in legal tools.

• Prepare internal reports and those for the contracting client.

• Maintain comprehensive relationships with clients and participate in meetings.

• Evaluate the accuracy of documents and tasks performed by analysts.

• Promptly signal any situations that may lead to financial or reputational loss.

• Manage a remote team effectively.

⛳️ Requirements

• Bachelor's degree or equivalent university education.

• Between 3 to 5 years of professional experience.

• Experience as a call center operations supervisor (SAC, BKO, or Support).

• Fluent in English, both spoken and written.

• Experience in managing remote teams.

🏝️ Benefits

• Internet allowance.

• Meal voucher.

• Medical and dental insurance.

• Life insurance.

• Childcare assistance (up to 24 months).

• TotalPass (gym, nutritionist, and therapy services).

• Bullla Card (credit card).

• SESC credential.

• Discounts on colleges and educational institutions.

• Discounts at amusement parks.

• Opportunities for growth.

• Transportation voucher.