Medical Billing Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Welcome patients with a warm and positive attitude.

• Address and resolve customer inquiries with the aim of achieving one-call resolution.

• Update sensitive information and manage insurance billing.

• Process credit card transactions efficiently.

• Oversee internal work queue tasks and make necessary updates.

• Handle patient inquiries received via the website by phone, addressing concerns and providing solutions.

• Collaborate with collection agencies to ensure accurate information is updated and provided.

• Respond to attorney requests regarding balances and correspondence; ensure insurance is billed and updated.

• Complete workflows for patient self-pay accounts, review documentation, post payments, and resolve any issues.

⛳️ Requirements

• Previous experience handling high-volume calls in a call center or similar customer support position is preferred.

• Background in healthcare is highly advantageous.

• Exceptional communication skills and a professional demeanor are essential.

• Capacity to work effectively under tight deadlines.

• Strong written and verbal communication skills, with a focus on customer service.

• Detail-oriented, self-driven team player.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Capability to sit at a desk and work on a computer for extended periods.

• Ability to lift and carry items weighing up to 10 pounds occasionally.

🏝️ Benefits

• Continuous training and development programs.

• Opportunities for virtual and in-person events to engage with your team.

• Competitive benefits packages.

• Paid holidays.

• Paid time off.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) plan.

• Opportunity to participate in company bonus programs.