Customer Service and Retention Specialist – Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service aimed at retaining subscribers who are considering cancellation.

• Assist customers through multiple channels, including phone, WhatsApp, email, and chat.

• Manage customer service inquiries, focus on customer retention, prospect new customers, and facilitate subscription sales.

⛳️ Requirements

• A high school diploma is essential; pursuing an undergraduate degree is advantageous.

• Strong verbal and written communication abilities.

• Prior experience in customer service, sales, and/or customer retention is desirable.

• Proficient and comfortable with digital tools.

• Capable of navigating various customer service systems.

• Proven adaptability and a dedication to achieving results.

• Possess a problem-solving attitude, effective negotiation skills, and a strong commitment to outstanding customer service.

• Must reside in Porto Alegre and/or the surrounding metropolitan area.

• This role is also available to candidates with disabilities.

🏝️ Benefits

• On-site restaurant or meal/food allowance based on the work model: remote, hybrid, or on-site.

• Health insurance coverage.

• Transportation allowance or parking provided.

• Private pension plan available.

• Participation in a profit-sharing program.

• Extended parental leave for both maternity and paternity.

• Access to TotalPass.

• Enrolment in Uniglobo, a training platform by TV Globo for its affiliated companies.

• GZH digital subscription included.

• Membership in the Subscriber Club, offering exclusive discounts and benefits across various categories, including dining and entertainment.

• Option to join ARBS (RBS Group Employees Association), which provides various partnerships and discounts.