Part-Time Contact Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in calls with prospects to gather information and relay qualified leads to licensed insurance advisors.

• Utilize various computer systems and databases to retrieve lead records and accurately document interactions.

• Adhere to phone scripts and workflows to ensure compliance with relevant laws and regulations.

• Gather precise information to assist in life insurance sales.

• Achieve performance metrics that include attendance, call availability, daily call minimums, call-to-transfer ratios, quality scores, and customer satisfaction ratings.

• Participate in training sessions as necessary to stay updated on systems and regulatory standards.

• Remain seated or standing at a desk while utilizing a computer and telephone headset.

• No requirement for on-camera presence.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred experience in customer service, sales, administrative roles, retail, hospitality, campus involvement, volunteer activities, or other roles involving communication with customers or the public; relevant school or community experience is also applicable.

• Excellent verbal communication skills accompanied by a clear, professional phone demeanor.

• Strong problem-solving ability and interpersonal skills.

• Comfortable working autonomously in a remote environment.

• Adaptability and resilience in a dynamic, fast-paced setting.

• Proficient in using computers, learning new systems, and navigating multiple applications.

• Capability to multitask while maintaining attention to detail.

• A quiet, distraction-free workspace is essential.

• Consistent access to high-speed internet.

• Bilingual or multilingual communication abilities, particularly in English and Spanish, are advantageous.

• Availability to work Monday to Friday, from 12:00 pm to 4:00 pm CST.

• Part-time commitment of 20 hours per week.

🏝️ Benefits

• Comprehensive week-long training.

• Provision of tech hardware and systems.

• Continuous virtual support.

• Flexible part-time remote work options.

• 401(k) plan with company matching.

• Accrual of sick time with each pay period.

• Medical insurance coverage.

• Dental insurance coverage.

• Health Savings Accounts available.

• Flexible Spending Accounts for Health, Dependent Care & Transit.

• Vision care benefits.

• Short-term disability coverage.

• Long-term disability coverage.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• One to two short breaks during each shift.