Supervisor de Call Center, Portugués C1/C2

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead commercial teams in call center operations

• Manage operational and performance indicators

• Develop talent through commercial coaching

• Optimize performance metrics for commercial and consultative operations in the region

• Make data-driven decisions

• Resolve conflicts

• Work rotating shifts from Monday to Friday between 6:00 a.m. and 6:00 p.m., with a total of 42 hours per week

• Lead international teams in an expanding company

⛳️ Requirements

• Education: Technician, technologist, or professional

• A minimum of 1 to 2 years of experience in the role of supervisor, team leader, or coordinator in call center operations

• Desirable experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment

• Advanced Portuguese (C1 or native) and fluent Spanish

• Strategic leadership

• Management of operational KPIs (CSAT, FCR, sales metrics, adherence, conversion)

• Analytical skills for data-driven decision making

• Commercial coaching and conflict resolution skills

• Reside in Bogotá or Medellín

• Availability to work on holidays as required by the operation

🏝️ Benefits

• All legal benefits

• Permanent contract directly with the company

• 100% home office

• Work equipment provided by the company