Supervisor, Coordinador de Call Center – Portugués C1/C2

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead commercial teams in call center operations

• Manage operational indicators and performance metrics

• Develop talent through commercial coaching

• Optimize performance metrics for commercial and consultative operations

• Make data-driven decisions

• Oversee operational KPIs, including CSAT, FCR, sales, adherence, and conversion

• Resolve conflicts

• Lead international teams in a growing company

• Work rotating shifts from Monday to Friday between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week

⛳️ Requirements

• Education: Technician, technologist, or professional

• Minimum of 1 to 2 years of experience in a supervisory, team leader, or coordinator role in call center operations

• Desirable experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment

• Advanced Portuguese (C1 or native)

• Fluent Spanish

• Strategic leadership

• Proficient in managing operational KPIs: CSAT, FCR, sales metrics, adherence, and conversion

• Analytical skills for data-driven decision making

• Commercial coaching experience

• Conflict resolution skills

• Must reside in Bogotá or Medellín

• Availability to work on public holidays as per operational requirements

🏝️ Benefits

• All legal benefits

• Variable salary of $200,000

• Indefinite contract directly with the company

• 100% remote work

• Work equipment provided by the company