Supervisor, Credit Bureau Reporting and Corrections

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, train, and supervise employees within the department.

• Oversee and manage daily loan servicing operations for the Credit Bureau Reporting & Corrections team.

• Prepare and maintain processing documentation and reports.

• Direct workflow and delegate tasks for the Credit Reporting Correction & Dispute team.

• Handle borrower correspondence associated with electronic credit disputes.

• Monitor task assignments and deadlines effectively.

• Facilitate credit corrections utilizing eOSCAR and resources from credit bureaus.

• Evaluate employee strengths and development needs; plan, assign, and manage work responsibilities.

• Recruit, train staff, and address team grievances and escalated issues.

• Manage escalated requests from customers and third parties.

• Develop, revise, and implement policies and procedures.

• Collaborate with internal and external legal counsel while providing necessary documentation.

• Lead special projects, conduct research, and identify viable solutions.

• Execute other assigned duties and special projects as required.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over six (6) years of experience in customer mortgage servicing and/or the financial services sector.

• At least one (1) year in a senior or team lead capacity.

• Knowledge and experience with credit reporting and FCRA regulations.

• Proficiency in industry-specific software applications, including FiServ and Ensemble Pro Director.

• Skilled in Microsoft Office Word and Excel.

• Familiarity with eOSCAR and credit bureau resources.

• Exceptional verbal and written communication abilities.

• Strong attention to detail and organizational capabilities.

• Proficient analytical, problem-solving, collaboration, technical, judgment, influencing, communication, and negotiation skills.

• Ability to manage multiple tasks in a high-paced environment.

• Capability to organize and prioritize the work schedules of others.

• Competence in delivering formal and informal presentations.

• Ability to draft letters, outlines, memoranda, and basic reports.

• Compliance with relevant U.S. state and federal laws and regulations.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% of the first 4% of salary contributed.

• Access to discounts on fitness, restaurants, retail, and more through the employee portal.

• Tailored training programs.

• Employee referral bonuses.

• Educational reimbursement.

• Contributions to the Carrington Charitable Foundation and community initiatives.