Supervisor – Consumer Lending Coordination

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Supervise a centralized loan processing client support team managing both inbound and outbound customer interactions.

• Facilitate effective loan origination processes.

• Oversee the collection of necessary underwriting documentation and loan conditions.

• Provide leadership, coaching, and performance management to team members.

• Monitor team workflows, staffing requirements, service levels, and operational performance metrics.

• Resolve complex customer service and operational challenges.

• Ensure adherence to policies, procedures, regulatory requirements, and service standards.

• Collaborate with Lending, Processing, Underwriting, Closing, and Branch teams to ensure timely loan fulfillment and operational efficiency.

• Process loan closings and funding, review applications, coordinate loan documents and signings, maintain processing records, prepare correspondence, and provide assistance to phone customers as needed.

⛳️ Requirements

• Bachelor's Degree is required; a combination of education and relevant experience may be accepted.

• 3+ years of relevant experience in consumer lending, loan operations, loan processing, or similar financial services roles.

• 2+ years of experience in a leadership or supervisory capacity.

• Proven track record of leading customer-facing teams and applying effective people management practices.

• Working knowledge of loan origination processes, underwriting documentation requirements, and loan systems.

• Strong skills in leadership, communication, customer service, problem-solving, and organization.

• Ability to juggle multiple priorities in a fast-paced, service-oriented environment.

• May require obtaining and/or maintaining NMLS registration.

• Experience in a customer contact center is preferred.

• Familiarity with call center technology, workflow management, and performance reporting is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability coverage

• Paid time off

• Retirement savings through a 401(k) plan

• Wellness resources

• Additional programs supporting the health and financial well-being of teammates

• Incentive compensation, bonuses, or other variable compensation may be available for specific positions, subject to applicable plans and performance criteria